FAQs


Q: How do I sign up for online banking?

A: If you have an eligible account, click "Register" located at the top left of the homepage.  You will need to complete the application and read and agree to the license agreement before submitting the application to us.  As an additional layer of security, when logging in for the first time you will need to provide your phone number or email for a one-time passcode to be sent to.  (One-time passcode is different than your password).

Q: When can I use online banking services?

A:  Your online banking account can be accessed 24 hours a day, 7 days a week as long as you have internet access.

Q: What accounts will I be able to access through online banking?

A: You can access your checking, savings, investment and loan accounts from the online banking service.  Online banking is intended to give you as much access, security and versatility as possible.

Q: What happens if I forget or lose my password?

A: you can go to bankofoldmonroe.com and click on forgot password to have a temporary password sent to your phone or email.  We're also here to help, call the computer room at 888-661-9990

Q: Can I view my account details in more than one way?

A: Yes.  You can view your accounts by date, check number, payee, amount or balance in ascending or descending order.  To switch the order, simply click on the words date, description, deposit, or withdrawal to change your viewing preference.

Q: What formats can I download my transaction history in?

A: Online banking supports downloads to Quicken™, Microsoft Money™ or as a comma-delimited text file.

Q: Can I schedule future transfers?

A: Yes.  Future transfers can be scheduled by going to the move money tab then scheduled transfers.  You can set up one-time transfers or recurring transfers.

Q: What is bill payment and how do I sign up?

A: With bill payment you can pay your bills via the internet without writing checks or going to the post office.  Payments can be set up to occur one time, in the future or as recurring payments (i.e.. weekly, bi-weekly or monthly).  So no more worrying about paying bills while you're on vacation or forgetting to mail a payment.  You can sign up for bill pay during the online registration process by checking the bill payment box at the bottom of the application.  If you currently use online banking and would like to sign up for bill pay, simply click the bill payment tab and follow the prompts.

Q: Is any of my personal information stored in the online banking product?

A: Yes.  the online banking product stores your username, password and user preferences.  If you keep a stock portfolio, that information is also stored.

Q: Do you have mobile banking?

A: Yes.  You can access your online accounts through the browser on your phone by visiting www.bankofoldmonroe.com.  You can also download our app on your smartphone by visiting the app store and searching Bank of Old Monroe.

Q: Can I make a mobile deposit?

A: Yes.  Mobile deposits can be made using the Bank of Old Monroe app.  When submitting a mobile deposit, please be sure to endorse your check with your signature and "mobile deposit".  Accounts must be open and in good standing for a minimum of 30 days before access to mobile deposit will be granted.

Q: How will I know my mobile deposit has been accepted?

A: At the time of deposit you will receive a confirmation number.  However, when your deposit has been processed, you will receive an email informing you that your deposit was accepted or rejected.  If your deposit was rejected, the reason can be found in the email.

Q: Why isn't my mobile deposit showing in my account?

A: It could be due to processing times.  Currently we process mobile deposits twice a day, around 8:30am and 2pm.  It could also be due to invalid endorsement.  Mobile deposits must be endorsed with your signature and "Mobile Deposit" on the back of your check.

 

If you have any other questions that we can answer, please contact the computer room at 888-661-9990.