We work hard to keep your information and accounts secure. As a customer convenience, our fraud monitoring service keeps an eye on your accounts for potentially fraudulent activity. However, if you feel your information may have been compromised or that you were unfairly charged by a merchant, please contact us as soon as possible.
Fraudulent transactions are often the result of counterfeit or skimmed cards, computer breaches or a lost or stolen card.
If you feel that your account may have been compromised, please contact us immediately.
To report fraudulent activity during normal business hours, please call: 636-665-5601. After business hours, call Fraud Services at 800-264-5578.
Dispute a Charge
Possible reasons for a dispute may include if you receive a service or merchandise that was defective or not as described, you didn’t receive the service or merchandise or the order or service was canceled or returned after you paid for it, being double charged by a merchant, if you canceled a service but the merchant continued to charge you, if you paid by other means but were still charged on this card, a processing error or an ATM/POS dispute. Please call us as soon as possible to start the claim process.
Please note: Filing a dispute via phone is the fastest way to initiate a claim.
To file a dispute, please call: 636-665-5601*
Dispute Claim Forms
Complete the dispute claim form.
Still have questions? Please call 636-665-5601
Note: To limit liability, timely notification is encouraged (2 business days from loss or theft of access device or 60 days from the statement that lists the disputed item).
*Written confirmation within 10 days of oral notice is required in order to receive provisional credit.