Frequently Asked Questions
How long will it take to resolve a MasterCard dispute or fraud?
Investigation begins as soon as you notify us. Resolution times may vary but must be completed within 90 days.
How can I research MasterCard purchases appearing on my statement?
There is often a phone number for the merchant associated with the charge. If you still do not recognize the charge, you may want to begin the fraud/dispute process.
When will I receive reimbursement for a disputed or fraudulent MasterCard charge?
In most cases credit will be posted to your account within 10 business days. This credit is issued on a provisional basis until the dispute is resolved. If you do not complete the required forms this credit may be removed from your account.
Why do you post fraudulent or unauthorized MasterCard charges?
Bank of Old Monroe is obligated by MasterCard regulations to post all signature based transactions that receive an approval code.
If my card is Lost/Stolen and I have it reissued will the PIN stay the same?
No. Call 877-265-9594 to choose your PIN over the phone.
How do I turn off my debit card if suspicious charges appear on my account?
Contact Fraud Prevention Services at 800-889-5280 Opt. 1.