CONSUMER LIABILITY: Tell us at ONCE if you believe your card has been lost or stolen. Telephoning is the best way o keeping your possible losses down. You could lose all the money in your account. If you tell us within 2 business days, you can lose no more than $50 if someone used your card without your permission.

If you do NOT tell us within 2 business days after you learn of the loss or theft of your card, and we can prove we could have stopped someone from using your card without your permission if you had told us, you could lose as much as $500.

Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.

If a good reason exists (such as a long trip or a hospital stay) that kept you from telling us, we will extend the time periods.

$0 liability may exist on Visa consumer card transactions processed by the Visa network if three conditions are met. These conditions are:

Money Pass-branded debit card PIN-based transactions at a MoneyPass Automatic Teller Machine (ATM) or Point-of-sale (POS) terminal(s) do not have $0 liability because they are not processed through the Visa network.

CONTACT IN EVENT OF UNAUTHORIZED TRANSFERS: If you believe your card has been lost or stolen or that someone has transferred or may transfer money from your account without permission, call 1-888-661-9990

Or write:

Bank of Old Monroe
PO Box 188
Old Monroe, MO 63369

BUSINESS DAYS: For purposes of these disclosures, our business days are Monday thru Friday. Holidays are not included.

TRANSFER TYPES AND LIMITATIONS: You may use your ATM and debit card to:

  1. Withdraw cash from your checking or savings account.
  2. Make deposits to your checking or savings account.
  3. Transfer funds between your checking and savings account whenever your request.
  4. Pay for purchases (with your debit card only) at places that have agreed to accept the card.

Some of these services may not be available at all terminals.

LIMITATIONS ON DOLLAR AMOUNTS OF TRANSFERS:

  1. You may withdraw up to $200 from ATM terminals each day you use the card.
  2. You may buy up to $750 (with a debit card) worth of goods or services each day you use the card in our point-of-sale transfer service.

FEES: A $1.00 network fee will be charged for each transaction made at an ATM that is not a Bank of Old Monroe ATM. You may be charged a surcharge by the owner of an ATM machine that is not a Bank of Old Monroe ATM. Surcharges are posted on ATM machines and also appear on the screen. The ATM owners surcharge will be waived at ATM's displaying the PREFERRED STATUS logo, but not the network fee.

CONFIDENTIALITY: We will disclose information to third parties about your account or the transfers you make:

  1. Where it is necessary for completing transfers.
  2. In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant.
  3. In order to comply with a government agency or court orders:
  4. If you give us your written permission.

DOCUMENTATION: You can get a receipt at the time you make any transfer to or from our account using one of our ATM(s) or Point-of-Sales terminals.

PREAUTHORIZED TRANSFERS: If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, the person or company making the deposit will tell you every time they send us the money. You can call us personally at 1-888-661-9990 or use our Dial-A-Bank service at 1-888-665-5400 or 665-5400 (local) to find out if the deposit has been made.

PERIODIC STATEMENTS: You will get a monthly account statement (unless there are no transfers in a particular month). In any case you will get the statement at least quarterly.

PASSBOOK ACCOUNTS - CREDITS ARE PREAUTHORIZED ELECTRONIC TRANFERS ONLY: If you grin your passbook to us, we will record any electronic deposits that were made to your account since the last time you brought in your passbook.

PREAUTHORIZED PAYMENTS - PROCEDURE FOR YOUR RIGHT TO STOP PAYMENT: If you have made arrangements in advance to have regular payments debited out of your account, you can stop any of these payments by calling us at 1-888-661-9990 or write us at Bank of Old Monroe, PO Box 188, Old Monroe, MO 63369 at least three (3) business days or more before the payment is scheduled to be made. If you call we may also require you to put your request in writing and get it to us within fourteen (14) days after you call. We will charge a per stop payment fee as listed on our FEE SCHEDULE. If these regular payments may vary in amount the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. If you order us to stop one of these payments three (3) business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damage.

FINANCIAL INSTITUTIONS LIABILITY: If we do not complete a transfer to or from your account on time we will be liable for your losses or damages to the extent provided by law. However there are some exceptions. We will not be liable, for instance:

  1. If, through no fault of ours, you do not have enough money in your account to make the transfer.
  2. If the transfer would go over the credit limit on your overdraft line (such as a Home Equity overdraft line).
  3. If the automated teller machine where you are making the transfer does not have enough cash.
  4. If the terminal was not working properly and you knew about the breakdown when you started the transfer.
  5. If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
  6. There may be other exceptions stated in our agreement with you.

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS: Telephone or write us at the telephone number or address as listed in the CONTACT section on this notice as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.

  1. Tell us your name and account number (if any).
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decided to do this, we will provisionally credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.

The applicable time for provisional credit or resolution is 20 business days in place of 10 business days if the notice of error involves an Electronic Fund Transfer (EFT) to or from the account within 30 days after the first deposit to the account was made.

The applicable time for investigation is 90 days in place of 45 days if a notice of error involves an Electronic Fund Transfer that:

  1. Was not initiated within a state;
  2. Resulted from a point-of-dale (POS) debit card transaction; or
  3. Occurred within 30 days after the first deposit to the account was made.

When we ask you to put your complaint in writing, we must receive it within 10 business days, we may not credit your account.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will (1) debit your account in the amount provisionally credited, and (2) send you a written explanation. You may ask for copies of the documents that we used in our investigation.

ELECTRONIC CHECK TRANSACTIONS: The Bank of Old Monroe allows electronic check transactions to post to your (the consumer) checking account.